Mandarin Oriental Downtown, Dubai is looking for a Marketing Executive.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

The Marketing Communications Executive supports the Marketing Communications team with monitoring, checking and providing guidance on the use of the brand logo and ensuring all hotel assets are brand compliant.

The Marketing Communications Executive assists with content development, consolidating, gathering to ensure all contents are consistent, current and stored in a systematic manner. A key responsibility is to assist with the coordination and liaising of marketing/ad campaigns and to ensure these are executed according to plan. Another important responsibility is to assist with market research to enable the Marketing Communications team to make informed decisions.

As a Marketing Executive, you will be responsible for the following duties:

• Adheres to all standards, policies, and procedures (SOPs, etc.).
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan.
• Maintains and administers media plan in a structured and systematic manner.
• Assists to maintains the inventory and ordering of collaterals, media kits or corporate gifts.
• Assists to ensure media kits and other Marketing Communications related material originating from hotel is appropriate, error-free and brand compliant.
• Assists with managing and organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).
• Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files…etc.
• Maintains communication and coordination with external agencies.
• Reviews and provide guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.
• Manages and follow up with Accounts on purchase orders, payments as relevant.
• Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms and key messages.
• Supports hotel photo or video shoots.
• Responds to trade or guest requests and needs professionally, timely and with passion.
• Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations.
• Immaculately groomed and articulate, highly professional appearance.
• Responds to trade, media or guest requests in a professional and timely manner.
• Be resourceful to provide information or note down requests from other colleagues.
• Demonstrates business ethics and personal integrity.
• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Develops and uses systems to organize and keep track of information.
• Prepares monthly departmental and marketing reports.
• Ensures timely response to all guests, agencies or stakeholders’ enquiries.
• Manages all purchase orders, tracking and filing.
• Desk research eg. competitor’s activities monitoring, market events happening etc.
• Maintains in-house, city and regional events/holiday calendar. :
• Other duties assigned by hotel management.

As a Marketing Executive, we expect from you: 

• Minimum 2 year of experience working in a 5-star hotel, luxury retail, agency or marketing environment in a similar role
• Previous working experience in the Middle East is an advantage
• Hotel pre-opening experience is a great advantage
• Excellent communication skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, taking time off is important. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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