Mandarin Oriental, Costa Navarino is looking for a Night Manager to join our Guest Experience team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at Mandarin Oriental, Costa Navarino within the Guest Experience Department in Pylos, Messenia, Greece, the Night Manager is responsible for supervising the Front Desk and all other areas in the hotel during the night, according to the Mandarin Oriental objectives, performance and quality standards. The Night Manager reports to the Front of House Manager.

As Night Manager, you will be responsible for the following duties:

• Ensures proper and efficient functioning of the overnight shift, clarifies duties and responsibilities of overnight Front Office colleagues and ensures that work processes are in a logical order.
• Ensures that Legendary Quality Standards, policies and procedures are properly understood and followed through, while maintaining high standards of hygiene, behavior and grooming for him/herself and for the rest of the team. 
• Handles all incoming reservation calls, walk in reservations and guest comments relating to the department tactfully.
• Checks cash float at the beginning and end of each shift, to ensure at all times that amounts are correct, while being responsible of the first accounting run (daily credit card receipts, paid outs, cash receipts and currency), of the daily Infor night run and of the end-of-month Infor closing.
• Ensures proper handover of his/her shift to the incoming Manager and to the rest of his/her colleagues.
• Supervises overnight cleaners and all other hotel overnight colleagues in other areas.

As Night Manager, we expect from you: 

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• Previous relevant management experience within the luxury hospitality.
• Degree in Hospitality Management or relevant will be considered as a plus.
• Fluency in English. Greek or any other additional language will be considered as a plus.
• Strong overall computer literacy, not limited to MS Office (HMS, GoConcierge, HotSoS).

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen, as well as transportation to and from the resort.
• Three complimentary meals per day at our Colleague restaurant.
• Private Medical Insurance. 

We’re Fans. Are you?