People & Culture Operations Manager

Mandarin Oriental, Doha is looking for a People & Culture Operations Manager to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at the Mandarin Oriental, Doha, within the People & Culture team, the People & Culture Operations Manager is responsible for maintaining and strengthening the People & Culture Department, so it embodies every aspect of MOHG's Culture and Vision.

As a People & Culture Manager at Mandarin Oriental,Doha you will be responsible for the following duties:

• To work closely with departments, ensuring the hotel's recruitment needs are met to be able to delight our guests
• To manage all vacancies and recruitment functions, in line with budget requirements, reviewing where necessary in line with operational needs.
• To manage all colleagues' procedures with regard to starters, transfers, promotions and variations, plus leavers
• Oversee the day-to-day P&C operations and the workflow of the department
• Plan, organise, and implement activities of the department
• Implement and annually update the compensation program
• To adhere to all Qatar Legislation relating to People and Culture
• To manage and maintain headcounts, ensuring that they are in line with agreed departmental headcount budgets
• To manage and administer Disciplinary & Grievance procedures in conjunction with the Director of People and Culture
• To provide Human Resources support to Department Heads and colleagues in order achieve the hotel's strategic business objectives
• Establish and maintain effective colleague relations
• To support, develop, implement, and adhere to corporate & hotel People & Culture policies and procedures.
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources

As People & Culture Operations Manager, we expect from you:

• Minimum 2 years of experience working in a 5-star hotel environment
• A minimum of 2 years’ experience as a People and Culture Manager or 3 years as an Assistant People and Culture Manager or equivalent role
• International Experience with GCC and/or Doha preferred 
• Able to communicate fluently in English, verbally and in writing
• Able to learn and apply local laws effectively within a reasonable time frame
• Able to work with multicultural teams

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive room rates for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. We offer a variety of health benefits and wellness programmes to all our colleagues globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans based on your length of service and role.
• A competitive salary and benefits package
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?