People & Culture Officer, People & Culture 

SHIFT PATTERN (40 hours, 5 days per week)

We’re looking for a People & Culture Officer to join our vibrant and dynamic People & Culture Team here at Mandarin Oriental Mayfair, London

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

Within your role at Mandarin Oriental Mayfair, you will be responsible:

• To manage the Talent Attraction cycle from posting vacancies, screening CVs, interviewing candidates, sending out offers and preparing contracts of employment, in line with operational budget
• Prepare vacancy list and informing Head of departments of new starters
• Preparing onboarding of new colleagues, including setting up their profiles for various digital systems 
• Payroll / Sickness / Absence administration as required
• To ensure that all People & Culture administration procedures are carried out in accordance with Legal requirements.
• To adhere and keep up to date with all UK & European Legislation affecting People & Culture
• Respond to all reference requests for current colleagues, ex-colleagues and other employers in a timely manner
• To ensure that all recruits have valid work permits for the UK and where requested, apply for work permits, administer renewals, extensions and cancellations of work permits by liaising with Immigration.
• Be the face and first point of contact of the office for all colleagues to approach
• Assist, develop, implement and adhere to Company & Hotel People & Culture policies and procedures
• Assist the Senior People & Culture Management team with any project work as and when required
• Be responsible for the administrative tasks related to internal social and employee engagement

As a People & Culture Officer, you will be working on Monday to Friday shift basis, 40 hours a week.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

We’re Fans. Are you?

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.