The Landmark Mandarin Oriental, Hong Kong is looking for a Reservations Agent – Rooms / Food & Beverage to join our Platinum Connect Centre.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travellers alike with its 111 spacious rooms and suites designed by Joyce Wang. Recognised as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About the job                                                                                                  

Based at The Landmark Mandarin Oriental, Hong Kong within Platinum Connect Centre in Hong Kong, the Reservations Agents – Rooms / Food & Beverage is responsible to ensure smooth operation of the Platinum Connect Centre in accordance with the objectives, performance and quality standards established by the hotel. The Reservations Agents – Rooms / Food & Beverage reports to the Platinum Connect Centre Manager.

As Reservations Agent – Rooms / Food & Beverage, you will be responsible for the following duties:

• Handle all guest enquiries including Rooms or F&B reservations in an engaging and professional manner

• Leverage reservation system and reply emails according to the hotel standards, policies and procedures

• Liaise with Rooms or F&B teams to maximum capacity in smooth service flow to achieve financial targets

• Maintain and update daily records and statistics and file all relevant memorandums and correspondence

• Update guest profile and database

• Perform other administrative tasks

• Other reasonable tasks assigned by Department Heads from time to time.

As Reservations Agent - Food & Beverage, we expect from you:

• Diploma holder in Hospitality Management or related discipline

• Experience of Rooms reservations or F&B operations in international luxury hotels is preferred

• Strong communication, listening and interpersonal skills

• Well-organized, detail-minded and good excellent telephone manner

• Proficient in Cantonese, English and Mandarin.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?