Mandarin Oriental Hotel Group is seeking a Product & Portfolio Manager – Data & AI to join our Data Analytics & AI team.
 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 

Based at the Mandarin Oriental Corporate Office in Hong Kong, within the Data Analytics & AI Department, the Product & Portfolio Manager – Data & AI is responsible for shaping, managing, and delivering our portfolio of data and AI products that enhance guest experience, optimize operations, and drive commercial performance across the Group. The role reports to the VP of Data Analytics & AI.

As Product & Portfolio Manager – Data & AI, you will be involved in:

Portfolio Management

• Own and maintain the Data & AI product portfolio roadmap, ensuring alignment with the Group’s strategic priorities.

• Prioritize initiatives based on business value, feasibility, and resource availability.

• Monitor portfolio performance, track KPIs, and report progress to senior stakeholders.

• Manage dependencies and risks across the portfolio.

Product Management

• Define product vision, strategy, and success metrics for each Data & AI product (e.g., predictive demand forecasting, personalized guest recommendations, operational optimization tools).

• Gather requirements from stakeholders and translate them into clear product specifications.

• Work closely with internal and external engineering teams to deliver high-quality solutions.

• Drive product adoption and change management across hotel operations, marketing, revenue management, and guest services.

Stakeholder Engagement

• Act as the primary liaison between the Data & AI team and hotels & corporate units.

• Communicate product and portfolio updates to executives and operational teams.

• Facilitate workshops and discovery sessions to identify new opportunities.

Governance & Standards

• Ensure products comply with data governance, privacy, and security standards.

• Champion best practices in product management and agile delivery.

What We Expect From You

• Bachelor’s degree in Business, Computer Engineering, Data Science, or related field; Master’s preferred.

• 5+ years of experience in digital product management, ideally within hospitality, travel, or technology sectors.

• Proven track record of delivering data-driven products from concept to adoption.

• Strong understanding of AI, analytics, and data platforms.

• Experience working in agile environments and managing cross-functional virtual teams.

• Excellent stakeholder management and communication skills.

• Strong analytical and problem-solving abilities.

Key Competencies:

• Strategic thinking with a focus on business value.

• Ability to balance short-term delivery with long-term vision.

• Strong organizational skills and attention to detail.

• Passion for innovation and improving customer experience through data and AI.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.

• MOstay: Enjoy complimentary nights and attractive colleague rates at our properties worldwide.

• Health & Wellness: We care about your wellbeing and offer global health benefits and wellness programmes.

• Retirement Plans: We reciprocate your commitment with competitive retirement benefits.

We’re Fans. Are you?