Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The R.S Order Taker / Cashier plays a vital role in ensuring seamless order processing and accurate financial transactions within the Food & Beverage operation. As a key point of contact, this role supports service efficiency and enhances the guest experience by maintaining precision, organization, and professionalism in all interactions.
In alignment with Mandarin Oriental’s legendary service standards, the role ensures accuracy in billing, order coordination, and reporting, contributing to a smooth and refined dining experience.

Key Responsibilities

Order Taking & Coordination

• Accurately receive and process guest orders in a timely and professional manner.
• Maintain control of captain orders and restaurant checks, ensuring completeness and accuracy.
• Coordinate closely with service and kitchen teams to support smooth order flow.

Cashiering & Financial Accuracy

• Follow established billing procedures and ensure accuracy in all transactions.
• Issue and manage restaurant checks with precision and clarity.
• Receive payments (cash and other methods) and ensure proper handling at all times.
• Balance cash registers at the end of each shift in accordance with audit standards.
• Transmit signed checks and supporting documents to the Front Office Cashier.

Reporting & Administration

• Prepare daily sales summaries and required reports within designated timelines.
• Maintain proper documentation for all transactions and operational records.
• Ensure availability and organization of outlet stationeries and materials.

Operational Support

• Maintain an organized and clean work area at all times.
• Monitor and ensure receipt of essential daily reports, including:
  • Arrival and departure lists
  • Cancellation updates
  • Group rooming lists
  • Credit card holder listings

Brand Standards & Quality Assurance

• Uphold Mandarin Oriental’s service excellence standards in all guest and colleague interactions.
• Ensure professionalism, accuracy, and attention to detail in all administrative and cashiering duties.

Health, Safety & Compliance

• Follow all hotel policies, financial controls, and safety procedures.
• Ensure compliance with local regulations and internal audit requirements.

Minimum Job Requirements

• Bachelor’s degree in Hospitality or related field.
• Experience in cashiering or F&B operations; luxury hotel experience is an advantage.
• Strong numerical skills with attention to detail and accuracy.
• Good communication and interpersonal skills.
• Familiarity with POS systems and basic financial procedures.
• Organized, reliable, and able to work in a fast-paced environment.
• Professional demeanor with a service-oriented mindset.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?