Recreation/Spa Assistant

RECREATION ASSISTANT, ONE HYDE PARK

39 hours, 5 days per week

We're looking for a Recreation Assistant to join our Recreation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

One Hyde Park is London’s most iconic address: designed by pre-eminent architect Richard Rogers, the development of 85 apartments and three exclusive boutiques within four pavilions is known to be the most luxurious address in London.

Serviced by Mandarin Oriental Hotel Group, One Hyde Park is one of 22 residences under the group and offers the same luxurious, kind and generous service to the residents as Mandarin Oriental offers their guests.

As Recreation Assistant, you will be responsible for:

• Ensuring all areas of the Recreation facilities are well maintained and ready for use, by ensuring immaculate hygiene standards – cleaning and sanitising each area after each use;
• Carry out routine cleaning, and housekeeping tasks in line with operating procedures;
• Ensuring stock and amenities are constantly replenished in all areas of the spa;
• Setting up and dismantling of all meeting and event spaces including cinema and virtual room;
• Supervising the pool area with basic lifeguard responsibilities (training provided, confidence in water required);
• Opening or closing the facility;
• Taking reservations and answering the telephone in the absence of the supervisor/receptionist.

As a Recreation Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, afternoon and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

You will be the first point of contact for our VVIP Residents.

To be a successful Recreation Assistant candidate, you will have:

• Excellent personal presentation and interpersonal skills;
• 5* service experience;
• Previous customer experience and ability to work effectively under pressure;
• A proactive approach to their work;
• Flexibility to work any day of the week including bank holidays.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• Complimentary & discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 100 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Friends & Family hotel rate and Spa discount
• Season ticket loan & cycle to work scheme
• Recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Colleague social events and wellness programmes
• Excellent work/life balance.

SUSTAINABILITY AT ONE HYDE PARK
Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.