Mandarin Oriental is looking for a Regional Director of F&B Operations / Europe & Americas to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Based at the Mandarin Oriental Corporate Office in London, the Regional Director of F&B Operations / Europe & Americas is responsible for overseeing Food & Beverage operations across multiple locations within the region. The role ensures exceptional guest experiences, consistency, quality control, financial performance, and service excellence, while maintaining brand standards. The position reports to the Group Director of Food & Beverage and oversees Directors of F&B and Executive Chefs through a dotted-line structure.

As Regional Director of F&B Operations / Europe & Americas, you will be responsible for:

Regional Leadership

• Execute regional F&B strategy aligned with the brand’s vision and mission.

• Drive award-winning, innovative concepts and ensure operational excellence.

• Monitor financial performance, identify opportunities, and implement improvement plans.

• Optimize profit margins without compromising guest or colleague satisfaction.

• Lead and motivate property F&B leadership teams, holding them accountable for results.

Hotel Openings

• Partner with Concept Development and Opening Excellence teams during pre-opening and opening phases.

• Ensure operational feasibility of concepts and smooth transition to property teams.

• Support hiring of key on-property F&B leadership roles.

Operations

• Identify preferred suppliers and negotiate regional partnerships.

• Introduce new F&B products and concepts to meet market trends and guest expectations.

• Ensure SOPs and policies are implemented and monitored consistently.

• Provide guidance on menu engineering and upselling strategies.

Revenue Management

• Advise on revenue strategies and oversee budgeting, cost control, and revenue generation for all F&B outlets.

Brand & Communication

• Support F&B marketing campaigns and collaborate with Brand, Sales & Marketing, and PR teams.

• Drive regional execution of global award strategies to maximize visibility.

Systems

• Ensure consistent and accurate usage of systems (e.g., SevenRooms) to maximize performance.

Talent & Learning

• Identify and develop talent within regional F&B teams.

• Foster a performance-driven culture and attract best-in-class talent.

• Support regional training programs and cultural exchange initiatives.

Standards & Auditing

• Ensure post-audit improvement plans are executed.

• Support properties in meeting goals on quality, safety, and finance-led audits.

As Regional Director of F&B Operations / Europe & Americas, we expect from you:

• Bachelor’s degree in Hospitality, Culinary Arts, Business, or related field.

• Excellent financial and analytical abilities.

• Minimum 7 years’ experience in hospitality F&B management, preferably in luxury concepts (Michelin, Gault & Millau, 50 Best).

• Strong background in menu development and guest experience innovation.

• Proven ability to manage teams and projects across multiple stakeholders.

Our Commitment to You

• Learning & Development: Your success is our success. We craft unique programmes for every stage of your career so you can grow continuously.

• MOstay: Enjoy complimentary nights and attractive rates at Mandarin Oriental properties worldwide.

• Health & Wellness: Your wellbeing matters to us. We offer global health benefits and wellness programmes.

• Retirement Plans: We reciprocate your commitment with competitive retirement plans.

• Local Benefits: Competitive salary and benefits package.

We’re Fans. Are you?