Duties and Supporting Responsibilities:

• Handle several telephone calls at any given time.
• The ability to recite all information regarding hotel facilities, hours of operation, key personnel, special activities, and functions in the hotel.
• Utilize the guest history program to ensure maximum accuracy and recognition.
• Utilize the computer system in retrieving, updating room reservations.

Job Requested:

• Possess good communication skills and strong computer knowledge.
• Able to multi-task
• The ability to work well in a team environment
• Strong Customer service skills
• Fluent in English, and Mandarin.
• Must be available to work flexible hours including weekends and holidays.

工作职责/职位描述:

• 为客人预订客房，满足客人的各种需求。
• 完全了解酒店客房类型和设施，例如水疗设施、餐厅等。
• 通过客人入住历史为客人提供最适宜的房型。
• 在需要时根据客人所需与相关部门进行沟通。 

职位要求：

• 良好的沟通能力及出色的电脑知识。
• 能同时处理多种工作。
• 良好的团队合作精神。
• 为客服务意识。
• 流利的普通话及英文。
• 能灵活安排工作时间包括周末及节假日。