Mandarin Oriental Lutetia, Paris is looking for a Reservations Agent to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Reservations Department, the Reservation Agent reports to the Director of Reservations.

As Reservation Agent, you will be responsible for the following duties:

• Under the supervision of the Reservation Manager, your main mission is to maximize hotel occupancy and room revenue in line with the sales strategy.
• You will handle all reservations in a personalized manner, received through various channels such as phone and email.
• You will ensure follow-up and control of all reservations.
• You will promote the hotel’s various services to guests in order to anticipate their needs.
• You will coordinate with the hotel’s different departments and ensure client profiles (Cardex) are completed and kept up to date.

As Reservation Agent we expect from you:

• You have previous experience in a similar position within the upscale hospitality sector.
• Your interpersonal skills, active listening, and enthusiasm are true assets for this role.
• Fluency in English is required, along with a third language.
• Knowledge of Opera (PMS) is preferred.