Mandarin Oriental, Barcelona is looking for a Reservations Agent to join our Reservations Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts, and residences with a worldwide presence in Asia, Europe, and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms available for all kinds of events, such as weddings, meetings, and business gatherings.

Regarding the hotel's gastronomy, we have a 2 Michelin-star restaurant, a wonderful cocktail bar, an indoor garden (Mimosa), and a pool terrace where guests can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms for facial and body treatments, an indoor pool, and a gym.

About the job

Based in the Reservations Department at Mandarin Oriental, Barcelona, the Reservations Agent is responsible for managing reservations efficiently and providing exceptional service to guests and clients. The Reservations Agent reports to the Reservations Manager.

As a Reservations Agent, you will be responsible for the following duties:

Data input into the PMS system in the correct format as set in the PMS Operational manual.

• Ensure that communication with other departments, notably Credit, Sales, Concierge, Housekeeping, Front Desk and any other concerned department is maintained with information which pertains to them.

• Prepare daily on-books reports.

• Prepare reservations made the day before for the Reservation Manager.

• Prepare on day cancellation report.

• Prepare cancellation report for the next 10 days.

• Prepare reservation changes report for the day before.

• Answer TSR requests promptly.

• Input TSR reservations into PMS.

• Retrieve previous correspondence.

• File updated correspondence.

As a Reservations Agent, we expect from you:

• Strong interpersonal and problem-solving abilities.
• Excellent hotel product knowledge.
• Highly responsible & reliable.
• Ability to work under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team and enjoy multiculturalism.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• Customer-oriented attitude.
• Commitment and professionalism.
• Minimum of 2 years of experience in a luxury hotel.
• English language skills (additional languages are a plus).
• Flexible schedules and hours, willingness to work on weekends & holidays is required.

Our commitment to you

• Learning & Development – We craft unique learning and development programs for various stages in your career to help you grow continuously.
• MOstay – Enjoy complimentary stays and attractive rates on rooms worldwide for you and your loved ones.
• Health & Wellness – We offer a variety of health benefits and wellness programs to support your well-being.

Benefits:

• A staff canteen with a different menu every week.
• Access to a learning platform for training in courses of interest.
• Laundry service providing clean and ironed uniforms.
• A young, fun, and multicultural work environment.
• Complimentary stays and special staff rates.
• Access to tea or coffee at our Coffee Corner anytime.
• Being part of a globally recognized company.
• Joining a team passionate about service and luxury.
• Access to an electric kick scooter & bike parking.
• Regular staff parties and team-building activities.
• Opportunities for career growth within the group.
• Free weekly physiotherapy sessions.
• A day off on your birthday to celebrate as you wish.

Mandarin Oriental promotes equal opportunities in employment. We highly value diversity in perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and fostering a productive work environment free from any form of unfair or unlawful discrimination.

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