Duties and Responsibilities

Major responsibilities       

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Handle telephone reservations.
• Ensure the reservations being entered into the PMS system are in correct format as specified in the Operational manual.
• Follow up group blocks with Sales for name lists. Ensure room lists are entered properly and update meal arrangement.
• Ensure Corporate blocks, party name lists and arrangements are being updated correctly.
• Ensure communications among other departments, notably Credit, Sales, Concierge, Housekeeping, Front Desk and other concerned departments is maintained with information which pertains to them.
• Assist the Reservations Manager to maintain up-to-date records for all contract arrangements.
• Assist to check arrival lists and double check that any special requests are followed up correctly.
• Prepare reports for reservation made the previous day.
• Retrieve date from LHW and from TSR system.
• Answer TSR request promptly and input TSR reservations into the PMS.
• Attend and participate in sales and business development trainings as required.
• Perform any other reasonable duties as required by the department head.