Mandarin Oriental, Boston is looking for a Residential Doorperson to join our Residences Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston in the Residences Department, the Residential Doorperson will be responsible for overall Resident satisfaction including initiating contact with Residents and Guests entering the Residences and creating a delightful arrival and departure experience. 

The Residential Doorperson will report to the Residential Manager.

As Residential Doorperson, you will be responsible for the following duties:

• Initiate contact with entering and departing Residents and Guests, while opening and closing the Residential Lobby door.
• Assist Residents with luggage, load luggage onto carts for delivery, and provide luggage tags to Residents and their Guests requesting luggage storage.
• Assist/greet Residents and visitors with car doors within thirty seconds of arrival.
• Assist in coordinating the flow of street traffic outside the Residences.
• Partially escort guests of Residents to either the Residential Concierge Desk or the hotel’s main lobby where applicable. 
• Maintain the cleanliness of the driveway and front residential entrance.
• Other duties as assigned by management.

As Residential Doorperson, we expect from you:

• Minimum of 2 years’ experience in a guest-facing hospitality role. Luxury hotel or condominium experience strongly preferred.
• Fluency in English with excellent communication skills.
• Reliable and punctual.
• Able to routinely lift, carry, or move materials weighing 50 pounds.
• Able to occasionally lift, carry, or move materials weighing 100 pounds.
• Able to stand for extended periods of time.

Desirable:

• Multilingual is preferred.

Compensation:

The hourly rate of pay for this position is $29.78.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

 Local Benefits

• A competitive salary and benefits packages
• Daily uniform laundering
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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