Mandarin Oriental, Bangkok is looking for a Restaurant General Manager to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok – For over 150 years, this legendary riverside hotel has welcomed travelers seeking exceptional luxury, style, and service. Recently reopened, the renovated River Wing enhances our iconic Thai-inspired elegance and resort-like serenity.

About the job

Based at the Mandarin Oriental, Bangkok within the Food and Beverage Department, Anne-Sophie Pic at Le Normandie’s Restaurant General Manager is responsible for excelling in fine dining service, team leadership and guest experience, ensuring world-class standards and operational excellence. The Restaurant General Manager reports to the Director of Food and Beverage.

Responsibilities:

• Maintain brand reputation through guest engagement, handling VIPs and media, resolving feedback gracefully and upholding the restaurant’s prestige.
• Lead and inspire the team to deliver seamless, exceptional service that reflects the culinary vision of Chef Anne-Sophie Pic and the Mandarin Oriental brand.
• Oversee all aspects of restaurant operations, ensuring Michelin Star standards in service, guest experience and team performance.
• Drive excellence in quality, efficiency and profitability while maintaining brand integrity.
• Collaborate with culinary and operations teams to enhance guest satisfaction, optimize efficiency and maintain financial sustainability.

As Restaurant General Manager, we expect you to have:

• 5–8 years in Michelin star or ultra-luxury restaurants, with at least 2–3 years in senior management.
• Cross-cultural & brand ambassador skills, bridges Chef Anne-Sophie Pic’s vision with Mandarin Oriental luxury standards and diverse clientele.
• Luxury guest experience focuses, resolves issues gracefully, delivers seamless, personalized service.
• Inspiring people, leaders, coaches, motivates and retains top talent under high-pressure, high-expectation environments.
• Operational & financial mastery, strong P&L control, cost optimization, forecasting and resource planning while sustaining excellence.
• Strategic innovators evolve guest experience and operations using data, feedback and market insight while protecting the brand’s prestige.
• Extensive experience in French fine dining and luxury hospitality; French language proficiency and deep understanding of French culinary culture are highly valued. Wine & beverage knowledge (WSET or similar a plus).

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Medical Benefits and Group Insurance
• Hotel Gym

We’re Fans. Are you?