Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a stunning and meticulous restoration that celebrates Cesar Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.
About the job
Based at the Mandarin Oriental Ritz, Madrid within the F&B Department in, the RESTAURANT SUPERVISOR is responsible for overseeing daily operations, ensuring excellent customer service, supervising staff performance, maintaining cleanliness and safety standards, handling customer inquiries or complaints, and supporting the team in achieving service and sales goals. The RESTAURANT SUPERVISOR reports to the RESTAURANT MANAGER.
As RESTAURANT SUPERVISOR you will be responsible for the following duties:
Assist the Restaurant Manager and Assistant Manager in supervising daily operations.
Ensure high standards of service, cleanliness, and profitability are consistently met.
Support management in maximizing guest volume and overall satisfaction.
Train, supervise, and schedule restaurant staff, handle payroll and shift coverage.
Respond to guest inquiries and resolve issues promptly and professionally.
Implement new menus, promotions, and service initiatives.
Foster a positive, team-oriented work environment and support staff development.
Maintain adherence to quality, safety, and operational standards.
Inspect equipment and tools regularly to ensure functionality and safety.
Perform additional duties as requested by management.
As RESTAURANT SUPERVISOR, we expect from you:
Minimum 1 year of experience in a fine dining restaurant in a supervisory or similar role.
Excellent communication skills and a pleasant, professional attitude.
Strong leadership, interpersonal, and team management abilities.
Proficiency in Spanish and English; additional languages are a plus.
Flexibility to work varying shifts based on business needs.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Access to a Staff Welfare Fund (Fondo Social) supporting employee well-being
Flexible compensation plan with access to DKV health insurance (cost covered by the employee)
Participation in internal events and team-building activities
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