Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

•    Ensure compliance with hotel’s rules and regulations
•    Assist with the appraisal on the colleagues’ work performance
•    Delegate specific duties and responsibilities to subordinates
•    Encourage and constantly make an effort to upkeep colleagues’ morale
•    Check and monitor the colleagues’ appearance 
•    Ensure the dirty linen is taken to the Laundry Department and that clean linen is collected
•    Ensure that all menus, and drinks lists given to guests are in perfect condition
•    Conduct training for colleagues as well as implement regular training programmemes  
•    Recommend colleagues movements and promotions to the Restaurant Manager 
•    Ensure proper colleagues levels based on the occupancy percentage 
•    Maintain a healthy relationship with superiors, peers and subordinates
•    Recognize and give incentives to deserving colleagues 

•    Attend to guest requests and complaints, efficiently and courteously
•    Ensure that the standards of Food and Beverage service are maintained
•    Monitor and supervise small VIP functions not handled by the Banquet Department
•    Ensure that the orders are delivered at the proper temperature
•    Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
•    Ensure the all tables are set up correctly and in a timely manner
•    Provide feedback on customer complaints
•    Ensure that all orders are carried out correctly
•    Give special attention to all VIP guests 
•    Develop a good relationship with clients
•    To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
•    To always practice LQE and MO Pillars daily in the operations