Mandarin Oriental, Doha is looking for a Revenue Analyst to join our Revenue Management team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Revenue Management Department in Doha, the Revenue Analyst is responsible for successfully supporting Revenue Management efforts for the Hotel, proactive analysis and decision making. Will be working together with the Director of Revenue. The Revenue Analyst is responsible for both strategic and tactical initiatives related to revenue maximization. As a member of the Revenue team, you will have the opportunity to support strategic direction, determine pricing, create promotions, and explore new distribution opportunities. You will support implementation of the business plan and product strategy. You will have exposure to senior management and work closely with Sales, Marketing, Reservations, Front Office F&B and Spa. The Revenue Analyst reports to the Director of Revenue Strategy.

As Revenue Analyst, you will be responsible for the following duties

• To hold a daily briefing meeting with the reservations team and duty manager to communicate daily business performance, changes to trend and selling strategies and all other relevant information such as new packages or promotions
• To support the day to day running of the Reservations office answering revenue related queries from the Reservations Manager / Reservations team
• To ensure all incoming enquiries are dealt with on the same day, and that all office administration, in-tray, emails, filing and correspondence is cleared on a daily basis
• To ensure that assigned all tasks and queries are responded to on a daily basis to ensure a smooth efficient running department
• To support the Reservations team in resolving queries generated from the arrival checks prior to arrival, on a daily basis
• To ensure all commission and accounts queries are dealt with effectively
• To communicate daily with the Guest Relations and Front of House departments
• To support the Reservations Manger ensuring that all reservations are accurately recorded with correct market segments, source codes and phone in codes
• To ensure training is carried out on an ongoing basis and standards are monitored to continually increase the performance and effectiveness of the team

As Revenue Analyst, we expect from you

• Graduate with a minimum of a Bachelor Degree with a minimum of 4 years study in Hospitality or related field
• Previous work experience in Reservations or Revenue Analyst or similar position
• Previous work experience in a 5-star hotel environment
• Excellent knowledge on computer systems i.e. Excel and MS Office applications
• Prior experience with PMS, TravelClick and a Rate shopper is a plus
• Organised, strong follow up and time management stills
• Ability to quickly understand figures and adapt to new situations

If you are interested in joining our team apply today!