Mandarin Oriental Jumeira, Dubai is looking for a Rising Fan – Rooms to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, the Rooms Rising Fan - Leader in Training embarks on an intensive learning and development journey — rotating through a variety of frontline and leadership roles within the Rooms Division, designed to unlock your full potential and shape you into a future leader in luxury hospitality.

As Rooms Rising Fan - Leader in Training, you will be responsible for the following duties:

• Masters a variety of Room operations through rotating between departments, acting as the key link between them and gains hands-on experience in each area to fully understand their dynamic interplay.
• Maintains an overview and oversees daily operations (occupancy, arrivals, departures, traces, important guests in house), while working closely Rooms and other departments on special requests, amenities, and unique arrangements for our guests.
• Drives team success, leads by example and promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment.
• Ensures Legendary Quality Experience (LQE) standards are fully implemented to meet and exceed our guests’ expectations and takes the lead for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou) and Mystery Shopper (LQA).
• Leads the planning and execution of innovative strategies to elevate the guests’ experience and to increase efficiency in the Rooms operations, ensuring that the team consistently meets their full potential.
• Coordinate within Front Office and other departments for arrangement on VIPs’ arrivals and departures
• Assist with trainings and colleague development

As Rooms Rising Fan - Leader in Training, we expect from you:

• Previous relevant experience within the luxury hospitality.
• Fluency in English. Russian, German, French, Italian or Spanish knowledge is an advantage.
• Strong overall computer literacy, not limited to MS Office.
• Aspire for an international career.
• Globally mobility
• 18-month commitment to intensive learning and development.
• Senior School qualification or equivalent is a must.
• Bachelor degree (or currently enrolled) in Tourism/Hospitality programme is a must.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?