Mandarin Oriental, Boston is looking for a Rising Fan to join our Rooms Division.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston in the In-Room Dining Department in Boston, the Rising Fan will complete an 18-month rotation across different departments within the Rooms division, including Housekeeping, Reservations, and Front Office.

As a Rising Fan, you will be responsible for the following duties:

• Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed throughout the department to meet and exceed guests’ expectations and is accountable for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou) and Mystery Shopper (LQA).
• Supports, creates and promotes a climate of enthusiasm; maintains a work environment that promotes teamwork, performance, feedback, recognition, mutual respect, and colleague commitment. Ensures departmental practices are compliant with Mandarin Oriental policies and legal requirements.
• Inspects, checks, and releases hotel rooms for arrivals, creates daily task sheets for housekeeping colleagues with special projects and traces, monitors stock in pantries and acts accordingly.
• Coordinates within Housekeeping and other departments for arrangement on VIPs’ arrivals and departures
• Maintains an overview of the daily occupancy, arrivals, departures, traces, and important guests in house.
• Trains, coaches and motivates housekeeping colleagues to achieve the highest quality standards.

As a Rising Fan, we expect from you:

• 18-month commitment to intensive learning and development.
• 1 year of previous relevant experience within the luxury hospitality industry.
• Fluency in English.
• Strong overall computer literacy.
• Have excellent written and verbal communication skills.
• Flexibility: as a Rising Fan, you will be working on a rotating shift basis, up to 40 hours a week. Shift patterns will vary from morning, afternoon and evening/night shifts (including weekends and holidays).

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • Rising Fans have the opportunity to complete eCornell distance learning courses for further development.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

 Local Benefits

• A competitive salary and benefits packages
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

We’re Fans. Are you?