As Room Sales Coordinator, you will be responsible for the following duties: 

• Provide secretarial and administrative support to the Sales team
• Custodian and administrator of the Delphi and other technological sales tools
• Proficient in the operation of personal computer and the Delphi System
• Maintain and update mailing list through Delphi System
• Well versed in all aspects of the hotel’s facilities
• To ensure all typed correspondences are in accordance with MOTPE prescribed standards and maintain accuracy at all times including all forms
• To ensure all correspondences are effectively copied to relevant departments and Regional Sales Offices and trace dates effectively followed up
• Ensuring all incoming correspondences are forwarded to the respective managers upon receipt with the date stamped and time recorded
• Constantly clearing the OUT trays to avoid any delays in the discharged of correspondences
• Handling of telephone calls to take messages, new enquiries, check room availability for both functions & guest rooms
• Be accountable for all targets and goals set for area of responsibility
• Abide by the hotel’s grooming standards to project the luxury image of the brand
• Assist with any other reasonable duties required by the DOS and the DOSM
• Awareness and sensitivity to the concept of luxury and quality
• Responsive and genuine with customers
• Incorporates customer information as part of strategy
• Understands the value of employees, customers and profit link
• Sustains performance
• Can use planning tools in relation to customer needs
• Confident with customers
• Highly visible and will build relationships with regular and long staying guests
• Will create a high level of personalization, details and guest recognition

As Room Sales Coordinator, we expect from you: 

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• A minimum of 2 years of experience working in a 5-star hotel environment
• Local national is preferred

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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