Mandarin Oriental Lutetia, Paris is looking for a Room Service Manager to join our Room Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Room Service Department, the Room Service Manager is the Head of the Room Service Department. The Room Service Manager reports to the F&B Director.

As Room Service Manager, you will be responsible for the following duties:

• Ensure optimal customer satisfaction for Room Service requests.
• Organize and coordinate the Room Service team’s work.
• Manage and supervise the staff, ensuring service efficiency. 
• Enforce service standards (LQE, Forbes, internal group standards).
• Ensure compliance with HACCP hygiene standards.
• Monitor Room Service operations, including employee management and performance.
• Participate in the development and monitoring of procedures to guarantee service reliability and efficiency.
• Handle customer complaints and conflicts professionally.
• Manage budget compliance (financial objectives, cost management, reporting).

As Room Service Manager we expect from you:

• To have a 5 years of experience as a Room Service Manager in a 5-star hotel or Palace.
• Enforce hygiene, safety standards, and ensure service aligns with hotel standards (LQA), adapting to unforeseen events.
• Coordinate between teams (staff, kitchen, reception) and redistribute tasks as needed for smooth service.
• Demonstrate strong leadership, excellent communication, and maintain an impeccable appearance to represent the hotel’s image.