Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, the Rooftop Manager is responsible for leading the Rooftop Team and ensuring exceptional service for guests. The Rooftop Manager reports to the Assistant Director of Food & Beverage and Hotel Manager.

As Rooftop Manager, you will be responsible for the following tasks:

• Seasonal management of our rooftop bar from April to September
• Creating and monitoring staff schedules and vacation planning for your team
• Ensuring smooth and guest-oriented operations on the rooftop floor
• Providing personalized service and advice to guests to create an unforgettable experience
• Leading, motivating, and developing the team, including feedback and evaluation meetings
• Ensuring compliance with quality standards and professionally handling guest complaints
• Developing innovative strategies to enhance guest service and revenue potential
• Collaborating closely with other departments to optimize the overall guest experience
• Taking on seasonal projects and administrative tasks

As Rooftop Manager, we expect from you:

• Completed training in upscale hospitality or gastronomy, ideally with 2–3 years of experience in a similar role
• Strong leadership skills and organizational talent, combined with the ability to manage a multicultural team
• High flexibility and resilience – weekend and holiday shifts are part of the job
• Excellent communication skills, both written and verbal, for interactions with guests and team members
• Confidence and a well-groomed, professional appearance
• Passion for exceptional service and a keen sense of trends in the hospitality industry
• Strong IT skills and experience with POS systems
• Excellent knowledge of German and English. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates

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