Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Sales Coordinator to join our Sales Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, the Sales Coordinator is responsible for the office organization and assisting in all administrative matters related to the Sales department. The Sales Coordinator reports to the Director of Sales.

As a Sales Coordinator, you will be responsible for the following duties:

• Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.
• Determine and implement the procedures and standards of an effective filing system.
• Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times:

• Timesheets
• Purchase orders
• Travel authorizations for business trips
• Collateral reprint orders
• Brochure supplies (office)
• Holiday and sick leave
• Expense forms
• Managing and maximizing revenues from existing and potential Groups and Events by handling inquiries that come from various channels.
• Assist with creating contracts/proposals including submission of documents
• Maintain and update inventory: control of all gifts and giveaways.
• Assist with the marketing presentations and promotional tools, templates and flyers related to Group Sales actions for local and international markets, including but not limited to Weddings, Incentives & more.
• Proactively handle new Group & Events Sales enquiries, distributes, if needed, to the right Salesperson based on Market and sells the resort’s facilities.
• Conduct show rounds to travel trade industry partners, VIP customers interested in familiarizing themselves with the property and support the Director of Sales, Sales Manager and Director of Commercial Strategy in show rounds, Familiarisation trips and other customer engagement activities.
• Manage the Groups & Events system, support the Sales Team in the creation of Groups & Events Contracts, update Billing and oversee the Group’s pre-arrival rooming list and post departure processes including but not limited to payments’ closures and feedback collection.
• Data entry of sales inquiries
• Send out requested information from sales team to clients
• Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.
• Compile monthly reports to be completed by 5th of each month.
• Compile statistics.
• Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labelling, data collection and distribution of mail items.
• Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
• Annual contracting administration for MICE, corporate and leisure business.
• Ensure that store requisitions are submitted monthly.
• Ensure ordering of business cards.
• Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner.
• Ensure that calls are screened and dealt with in an appropriate way.
• All enquiries to be dealt with within 24 hours.
• Assist tele sales research of existing/new clients within guidelines of Director of Sales / Director of Sales & Marketing.
• Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
• Ensure the strict confidentiality of information passing though the office.
• Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time.
• Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Coordinate and assist in organizing sales trips.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.

As a Sales Coordinator, we expect from you: 

• Minimum 2-3 years of previous experience in the same role in a luxury hotel is required, resort experience is a plus
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
• Experience in representing hotel at trade shows and sales missions.
• Analytical approach to problem solving using data to make conclusions.
• Ability to plan and organize large projects.
• Effective time management, communication and presentation skills.
• Strong strategic, analytical and forecasting skills.
• Able to solve problems.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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