Mandarin Oriental, Desaru Coast is looking for a Sales Coordinator to join our Sales & Marketing Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Sales Coordinator is responsible for providing sales and marketing executive support to the Sales & Marketing Office for Mandarin Oriental, Desaru Coast including but not limited to a full range of lead generation, lead conversion and client engagement activities.

Proactively assist to develop and service a sales platform of retail and wholesale agents so as to achieve budgeted Wholesale, Travel Agency, Third Party Website and Group segments for Mandarin Oriental, Desaru Coast.

As Sales Coordinator, you will be responsible for the following duties:

Sales Support & Administration

• Assist Sales Managers with proposals, contracts, rate agreements, and event orders.
• Prepare accurate quotations, banquet event orders (BEOs), and other client documentation.
• Maintain and update client databases, sales reports, and tracking systems.
• Handle phone calls, emails, and inquiries, ensuring prompt and professional responses.
• Coordinate appointments, site inspections, and follow-ups with clients.

Client Relationship Management

• Support the Sales Managers in building and maintaining strong client relationships.
• Ensure all client requirements and requests are accurately communicated to relevant departments.
• Assist in coordinating VIP client stays, corporate events, and group bookings.

Operational & Event Coordination

• Liaise with banquet, front office, housekeeping, and F&B teams to ensure smooth event execution.
• Assist in organizing sales promotions, trade shows, familiarization trips, and marketing activities.
• Prepare welcome letters, amenities requests, and itineraries for group and corporate guests.

Reporting and Financial Support

• Generate weekly and monthly sales reports as required.
• Track performance against sales targets and assist in forecasting.
• Ensure accuracy of contracts, invoices, and payment follow-up in coordination with Finance.

As Sales Coordinator, we expect from you: 

• Minimum 3-year experience meeting and event sales related activity
• Tourism, Business or Marketing undergraduate degree desirable
• Strong interpersonal skills
• Strong communication skills (written, verbal and presentation)
• Strong Microsoft Office Skills
• Strong Management Reporting Skills
• Speaks English Fluently

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?