Mandarin Oriental Muscat is looking for a Sales Manager to join our Sales and Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

• Acquire, develop, and manage leisure accounts across Europe, including tour operators, wholesalers, consortia, luxury travel agencies, and key leisure partners, in line with the hotel's business mix strategy.
• Identify new business opportunities and strengthen existing relationships to maximize revenue from European source markets.
• Ensure maximum acceptance and conversion of RFP opportunities.
• Monitor market trends, competitor activities, economic conditions, and customer demand within Europe, identifying opportunities and potential risks.
• Provide accurate and timely reporting on account and segment performance, recommending strategies to maximize revenue and address shortfalls.
• Implement sales action plans and initiatives to achieve and exceed revenue targets.
• Quote and negotiate rates for transient, long-stay, and group business within established commercial guidelines.
• Maintain accurate account records, production data, and customer profiles within the sales management system.
• Develop a strong understanding of the property's target markets, customer needs, and competitive positioning to drive business growth.
• Adhere to established sales strategies during negotiations and maximize upselling and cross-selling opportunities, including promotion of the MOHG portfolio through the MObilise programme.
• Ensure all customer inquiries and requests are handled in accordance with company response standards.
• Prepare account performance updates, market intelligence, and customer feedback for weekly and monthly sales meetings.
• Conduct sales calls, client presentations, site inspections, client entertainment activities, and familiarization trips as required.
• Represent the hotel at trade shows, roadshows, sales missions, and industry events across Europe.
• Build and maintain strong relationships with customers, guests, and internal stakeholders to drive account retention and growth.
• Handle customer concerns and resolve issues professionally and effectively.
• Foster strong working relationships across all hotel departments to ensure seamless service delivery.
• Provide account coverage and support as required by the Department Head.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.