Duties and responsibilities:

• Support MOHG philosophy and culture daily to ensure guests’ satisfaction and the achievement of our Mission 

• Analyze local market trends and develop new business leads 

• Handle and qualify the proposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximize the conversion of business 

• Ensure a “sales approach” in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed 

• Participate in external sales appointments, trips, fairs and tradeshows when relevant for the specific market segment 

• Participate in local events and sales calls, including property site inspections  

• Demonstrate proactivity to bring back former clients and acquire new ones 

• Follow internal financial policies, managing and verifying client payments and outstanding balances  

• Use systems to pull out reports and analyze figures and data consistently 

• Enrich the existing database, ensuring time efficiency and data accuracy as per MOHG policies 

• Attend daily departmental meetings 

• Meet the objectives as set by the Company 

• Communicate and cooperate with all departments as required across the hotel and the whole Company 

• Follow company grooming policies 

Requirements:

• At least a 2-years experience in a similar position within the luxury hospitality industry 

• Fluent in English and Italian. Other languages are considered a plus 

• Creative thinking and bespoke approach to guests’ requests and needs 

• Strong time-management skills 

• Good knowledge of Microsoft Office Package 

• Charming and dynamic approach to clients and colleagues 

• Problem-solving attitude 

• Strong presentation skills  

• Energetic, dynamic and enthusiastic  

• Available to flexible hours 

• Available to travel (local and international)