Under the general guidance and supervision of the Director of Conferences, Meetings & Banqueting, and within the limits of hotel policies and procedures, effectively execute sales activities to maximize banqueting, conferences and meeting business opportunities in the defined market.
Sales Activities
Ensures that appropriate efforts are expanded on the solicitation and development of corporate end-users, local, regional and international conference organizers and accounts defined in the assigned portfolios
Keeps a good record of top 20 top accounts from the above sectors and establish business development plans for such top events
To actively solicit new potential accounts within areas assigned
To be fully aware of the potential and buying decisions of all key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts
To ensure MOKUL is a preferred hotel for major conferences in Kuala Lumpur
To actively conduct site inspection for potential clients
Meetings
To attend daily Banquet Event Order Reading
To attend daily morning briefing
To attend weekly Group Resume Meeting
To attend weekly Sales & Marketing Meeting
To attend monthly Strategic Meeting
To attend Bi-monthly CMBD Meeting
To conducts pre and post event meetings with supporting departments and clients.
To obtain competitor’s and hotel reading on a weekly basis and to provide information during weekly sales meeting and bi-monthly CMBD Meeting
Administration
Provide customers with prompt service to fulfil their needs within our operational capabilities. To respond to all local enquiries within 6 hours and overseas enquiries within 24 hours. Effective follow-ups are to be conducted for such enquiries
The Palace Butler will be responsible for providing personalized services to hotel guests such as the wakeup call, newspaper delivery, and shoeshine, in a friendly and caring manner according to policies and procedures and Emirates Palace Mandarin...
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