Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Seamstress is responsible for maintaining, altering, and repairing hotel linens, uniforms, and soft furnishings to ensure they meet Mandarin Oriental’s exceptional quality and presentation standards. This role supports the Housekeeping department by ensuring all textile items are well-maintained, properly fitted, and consistently presented at a luxury level.

In a pre-opening environment, the Seamstress plays a key role in preparing uniforms and linen inventories, supporting fittings, and ensuring readiness for hotel opening.

Key Responsibilities

Uniform Alterations & Repairs

• Perform alterations and tailoring of staff uniforms to ensure proper fit and professional appearance
• Repair damaged uniforms, including stitching, hemming, and replacement of buttons, zippers, and other components
• Ensure all uniforms meet hotel grooming and presentation standards

Linen & Soft Furnishing Maintenance

• Repair and maintain hotel linens such as bed sheets, pillowcases, duvet covers, towels, and curtains
• Inspect linens regularly for wear and tear and carry out necessary repairs
• Ensure repaired items meet quality standards and are fit for guest use

Quality Control & Inspection

• Conduct regular checks of uniforms and linens for damages, discoloration, or defects
• Maintain high standards of workmanship and attention to detail
• Ensure consistent quality across all textile items used in the hotel

Pre-Opening Responsibilities

• Assist in organizing and preparing uniform distribution and fitting sessions for all hotel colleagues
• Support tagging, labeling, and inventory of uniforms and linens
• Participate in setup of uniform room and linen areas
• Assist with receiving, checking, and preparing new linen and uniform stock
• Support mock operations and ensure all textiles are ready for opening

Inventory & Record Keeping

• Maintain accurate records of uniform issuance, alterations, and repairs
• Track linen damages and repair frequency to support inventory planning
• Ensure proper storage and organization of sewing materials and supplies
• Monitor stock of threads, fabrics, and tailoring materials

Coordination & Communication

• Work closely with Housekeeping, Laundry, and HR for uniform distribution and maintenance
• Coordinate with Supervisors regarding repair priorities and urgent requests
• Communicate any major linen or uniform issues to management
• Support fitting schedules and employee needs

Equipment Handling & Maintenance

• Operate sewing machines and other tailoring equipment safely and efficiently
• Maintain tools in good working condition and report any malfunctions
• Ensure cleanliness and organization of the sewing/work area

Safety & Compliance

• Follow all health and safety guidelines related to equipment and work environment
• Ensure proper handling of needles, machines, and other tools
• Maintain a safe, clean, and organized workspace
• Adhere to hotel policies and brand standards

Qualifications & Experience

• High school diploma or vocational training in tailoring, dressmaking, or related field
• Minimum of 1–3 years’ experience as a seamstress, tailor, or similar role (hotel experience preferred)
• Strong sewing and alteration skills, both hand and machine
• Attention to detail and quality workmanship
• Basic communication skills; English proficiency is an advantage
• Ability to work independently and efficiently
• Attention to detail and craftsmanship
• Quality-focused mindset
• Organization and time management
• Reliability and consistency
• Teamwork and cooperation
• Ability to manage multiple tasks and priorities

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?