Position Title:            Security Operations Manager

Reports To:                Director of Security

Job Level:                  ( Senior / Middle Management / General Staff )

Department:              Security

Hotel / Location:       Mandarin Oriental, Boston    

Valid work visa is required from the applicant :  ( Yes / No )

Contact Person :       Director of Security

The Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the worlds’ finest hotels. The Group operates luxury hotels in key leisure and business destinations. In total Mandarin Oriental employs 9,000 colleagues in three continents with 10 hotels in Asia, seven in North America and three in Europe.

The Hotel

Mandarin Oriental Boston is one of the newest properties operated by the Mandarin Oriental Hotel Management USA

Strategic Intent

The incumbent is responsible for the safety and security of all guests, colleagues and visitors of Mandarin Oriental, Boston and the protection of all hotel assets.

Scope of Position

It is the mission and intent of this position that the incumbent will take full responsibility for managing all security  house officers on their shift to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and insure compliance to all local, state and federal regulations.

Organizational Structure

The Security Supervisor will report directly to the Security Manager.

Duties and Responsibilities

Major responsibilities:

• Provide guidance and support to all security officers within the Security Department.
• Create a safe and secure environment for our guests and colleagues by ensuring House Officers and supervisors are making a minimum of 3 tours of property per shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Assist in the development and training of all employees on all OSHA related rules and regulations.
• Assist with the training and development of security colleagues and new hires.
• Effectively communicate upward, downward and laterally.
• Review and follow-up on all incident, loss and accident reports.
• Perform daily administration of hotel’s key control program.
• Assist in training of all colleagues in emergency procedure preparedness.
• Ensure House Officers are performing daily audits of keys as per key control policy.
• Be responsible for the day to day operation of the shift.
• Effectively enforce hotel’s rule and regulations.
• Supervise the administration of lost and found with daily audits.
• Add support to the house officers to complete routine assignments.
• Perform tasks and duties as assigned by the Director of Security and respond to directions given by any Executive Committee member or Manager On Duty.

Financial responsibilities:

• Protect hotel assets.
• Assist in the purchasing process by creating Purchase orders and ensuring that spending is in line with monthly forecasts.

Human Resources responsibilities:

• Sets example for officers and supervisors to emulate by strictly following all hotel and departmental policies.

Requirement on Core Competencies

The incumbent will require the following personal attributes:

Delighting our Clients

• Display a superior service orientation to our guests
• Anticipate and understand the needs of our guests
• Respond effectively to guests and internal customer needs
• Display a professional attitude

Working with Colleagues

• Display a service orientation to our Colleague needs
• Respond effectively to Colleague needs
• Display a professional attitude to our Colleagues.

Promoting a Climate of Enthusiasm

• Maintain high energy and drive
• Provide frequent and individualized recognition to staff

Being the Best

• Promote continuous improvement within the Security Department.
• Continuously maintain the competitive edge of our competitive set in technology and human resources.

Delivering Shareholder Value

• Maximize profits by minimizing losses.
• Maximize a profitable return to our owners.
• Exercise effective cost control.

Playing by the Rules

• Set example for all to follow and not being the exception to the rules.
• Accept responsibility for compliance with rules and regulations.

Acting with Responsibility

• Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.

Requirements

Mandatory

• A minimum of 5 years of experience in a hospitality environment.
• A minimum of 1 years experience in a luxury market.

Desirable

• A member of American Society of Industrial Security.
• Former law Enforcement experience.
• CPR/AED/First aid certified