Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Senior Duty Manager reports to Front of House Manager and assists in the management and supervision of the Front Desk, E-Concierge and Front Service.

Duties & Responsibilities:

• Manages and assists the Front Desk Agents, Supervisors, E-Concierge coordinators, Guest Experience Ambassadors and Doorperson with their duties.
• Ensures a warm and genuine arrival and departure experience.
• Ensures that all Front Desk Agents, Supervisors Front Desk Agents, Supervisors, E-Concierge coordinators, Guest Experience ambassadors, are groomed according to the hotel standards.
• Maintains all department files and ensures that paperwork is kept to a minimum.
• Ensures that sufficient stationary is available for the daily operation.
• Serves as the Manager on Duty and is available to guests.
• Ensures proper staffing.
• Ensures that Legendary Quality Experience, policies and procedures of Mandarin Oriental are properly understood and followed through.
• Performs aspects of People & Culture and training functions, including counselling of Front Desk Agents, Supervisors, E-Concierge coordinators and Guest Experience Ambassadors.
• Ensures and maintains a very high standard of personal hygiene, behavior and grooming standards of colleagues.
• Identifies quality improvement trends and effectively communicates issues to the Front of House Manager.
• Cooperates and coordinates teamwork with other departments.
• Acts as the key person stationed in the lobby to welcome and greet guests upon arrival and departure.
• Is responsible for maintaining the highest quality database relating to Guest History and implementing guest recognition programs in line with Mandarin Oriental guidelines.
• Is responsible for achieving and maintaining high guest retention ratio.
• Is accountable for results from the Guest Database audit, Guest Satisfaction and Surveys, in areas relating to the Guest Recognition Program.
• Performs any other reasonable duties as required by the Front of House Manager, Director of Rooms and Resort/General Manager.

Qualifications / Experience:

• EU Passport or valid Residence Permit is mandatory in order to work in Greece.
• 5 years' of Front Office experience, including 2 years' of managerial experience.
• Degree in Hospitality Management or relevant will be considered as a plus.
• Fluency in English. Greek or any other additional language will be considered as a plus.
• Strong overall computer literacy, not limited to MS Office.
• Strong knowledge of Front Office Operations, including cashier and reception.
• Prior experience in a new opening luxury hotel environment will be considered as a plus.

Behavioural skills / Attributes:

• Ability to work in a dynamic environment.
• Excellent interpersonal and managerial skills.
• Customer focused and team oriented.
• Flexibility and adaptability, with high energy level.
• Ability to effectively organize and manage multiple projects and priorities.
• Highly self-motivated and detail-minded.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.