As an Senior Front Desk Officer, you will be responsible for the following duties:
The Senior Front Desk Officer will report directly to the Front Desk Supervisor/ Duty Manager.
To assist Front Office Department to communicate with other department as required.
To be a key person of the Front Office day to day smooth operation by spontaneously looking for the needs of the team.
To coordinate with other departments to obtain guest preference and input into the guest history.
Gather feedback from Front Office department on the improvement of the operation and report to the Front Office management team.
To support Front office for the preparation of regular departmental training.
Awareness and sensitivity to the concept of luxury and quality.
Responsive and genuine with guests.
Incorporates customer information as part of strategy.
Understands the value of employees, customers and profit link.
Sustains performance.
Can use planning tools in relation to customer needs.
Confident with customers.
Highly visible and will build relationships with regular and long staying guests.
Will create a high level of personalization, details and guest recognition.
As Senior Front Desk Officer, we expect from you:
Degree or Higher National Diploma in Hospitality/Hotel is preferred
A minimum of 3 years of experience working in a 5-star hotel environment or related experience
Proficiency in Mandarin, English, and Japanese is preferred
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.
