SENIOR GROUPS AND EVENTS MANAGER

We’re looking for a Senior Groups and Events Manager to join our Event Sales team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As Senior Groups and Events Manager at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Client & Booking Management
  Proactively manage bookings from diverse client groups including associations and VIPs; handle all event and small group inquiries; ensure timely responses and follow-ups to maximize conversion and client satisfaction.
• Sales Collaboration & Revenue Optimization
  Work closely with Sales teams to build key account relationships, manage function space effectively in Delphi, follow pricing strategies, and explore up-selling opportunities to maximize hotel revenue.
• Event Planning & Execution
  Coordinate all event details including site inspections, Banquet Event Orders, rooming lists, pre-event meetings, and handovers to operations; ensure flawless execution through consistent communication and attention to detail.
• Administration & System Accuracy
  Maintain up-to-date and accurate records in Delphi and HMS; ensure all contracts, payments, cancellations, and reporting duties are completed according to standards and deadlines.
• Leadership, Training & Standards
  Support departmental leadership in absence of the Director of Events, help train new staff, uphold hotel standards, and foster a professional and enthusiastic team environment.

To be a successful Senior Groups and Events Manager candidate, you will have a proven track-record in a Groups and Events Sales role within the luxury hospitality industry. You are a passionate about luxury experience, build excellent rapport with clients and pride yourself on being detail oriented and diligent in your approach. This is a fantastic opportunity for an experiences Groups and Events Manager looking to take the next step in their career.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.