Mandarin Oriental Jumeira, Dubai is looking for a Senior Stewarding Supervisor to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Food & Beverage Department in Dubai, the Senior Stewarding Supervisor is responsible for all aspects of managing cleanliness, hygienic and safe environment of the back of house of food and beverage area. Ensuring the quality of the cleanliness, hygiene and sanitation in accordance’s to local UAE rules and regulation in addition to Mandarin Oriental Hotel Group standard.

As Senior Stewarding Supervisor, you will be responsible for the following duties:

• • Assisting the Assistant Back of House Manager in taking control of operational and administrative aspects of the stewarding department.
  • Fully responsible for overall stewarding operations according to respective shift and in charge of daily operations in the absence of Assistant Back of House Manager.
  • Support the Assistant Back of House Manager to train, evaluate and schedule stewarding outsource colleagues.
  • Support the Back of the House team in ensuring that the Nordaq in-house water refilling operations is running smoothly.
  • Conducts daily briefings during shifts in which he is in-charge.
  • Assists in planning the schedule and requesting casual requisitions from approval to submitting the invoice.
  • Stewarding supervisors may also be responsible for training new employees or helping current staff develop new skills. This might include things like scheduling time off, providing performance feedback, or even coaching individuals on how to advance within the organization.
  • To ensure the cleanliness and hygiene of the back of house kitchen and F&B areas as per standards and carry out daily checks on each shift with the respective stewarding outsource and supervisor.
• Assist Stewarding outsource with their job functions where needed to ensure optimum cleanliness and service standards.
• Observe stewarding outsource performance of their job functions and ensure all procedures are completed and followed according to departmental standards; rectify deficiencies with respective personnel.
• Assisting kitchen and service requirements throughout the shift and ensure that all needs are met according to specifications.
• Prepare and distribute assignments for stewarding outsource personnel and to review priorities to assign tasks.
• Communicate any additional changes or requests to the assignment sheets as they arise throughout the shift.
• To ensure cleaning of dishwashing machines and water/filters, refill them as specified and make sure all wares are properly washed and cleaned. Properly maintain and operate dishwashing machines.
• Ensure that operating dishwasher temperatures for wash, rinse and exit are maintained as per standards and recorded.
• Ensure that all ice machines are clean as per schedule and in excellent condition. Proper record and maintain log should be followed accordingly.
• To ensure the silverware/copperware cleaning and polishing schedule is followed accordingly and to perform a walk around in all outlets to make sure all silverware/copperware is maintained clean and spotless.
• Ensure that all hand washing stations have an adequate supply of soap, sanitizer and paper tissue at all times.
• Ensure cleaning and sanitize pots, pans, utensils and other kitchen equipment in accordance with departmental standard operating procedures.
• Coordinate break times for assigned stewarding outsource on each shift.
• Liaise with engineering team to ensure that all equipment is properly maintained and in good working order.
• To ensure the buffet set up of equipment is properly done and on time as set standard by the Outlet’s Head Chef.

• To conduct daily meetings with the stewarding outsource and provide hotel information and any event requirements.

• Support the Assistant Back of House Manager in controlling the departmental operating equipment and supplies.
• Assist the Assistant Back of House Manager with reporting of chemicals, cleaning and consumable supplies.

• Ensure that assigned steward outsource has reported to work; document any lateness or absence of the steward outsource.
• Control the issuance and ordering of Chemicals, cleaning and consumable supplies accordingly.

• Support the Assistant Back of House Manager to monitor cost of all outsourced companies to ensure it is in line with budget.
• Maintaining a safe environment for event attendees by enforcing policies regarding alcohol consumption, smoking, use of mobile phones, and other rules.

• Monitor all work areas for compliance with state FLHSSE guidelines; follow through on any violation.
• Report any incidents to the security as per FLHSSE guidelines.

• To liaise with pest control personnel in related to all pest control activities and treatments in all back of house of food and beverages areas.  

• To ensure usage of correct cleaning chemicals for designated items, according to MSDS regulations and hotel requirements.

• Assist the Assistant Back of House Manager to carry out daily check/walk-throughs with the respective Head Chef and Outlet Manager to ensure all kitchens and show kitchens are kept in excellent condition.

• Support F&B team and Culinary team with any additional last minutes’ requirements for any operating equipment.
• Attend and participate in all other meetings required by the Assistant or the Back of House Manager.
• Perform any other reasonable duties as required by the Back of House Manager or Assistant Back of House Manager from time to time.

As Senior Stewarding Supervisor, we expect from you: 

• High School qualification or equivalent.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
•  A minimum 2 years’ experience as Supervisor Steward or 4 years of experience as Steward in a high end five-star luxury hotel.
• Work experience in at least one of the following countries in the Middle East: UAE, Bahrain, Saudi Arabia and Qatar is preferred.
• Certified essential food safety in catering or Serve Safe certificated is preferred
• Hotel pre-opening or renovation experience is preferred.
• Ability to understand costumer needs and expectations and to deliver superior service through own initiative and through driving and motivating the team accordingly.
• To ensure all related procedures, methods and standards within the department in line with hotel and local regulations guidelines.
• Ability to work long hours with a strong focus on operational excellence.
• Knowledgeable about proper handling of Dishwashing Machines and Chemicals.
• Ability to support, motivate and lead a large and diverse team.
• Ability to organize a projects and outside catering events.
• Ability to perform job with attention to details and the ability to organize and handle multiple tasks.
• Strong knowledge of Food Safety is essential.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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