Duties & Responsibilities

• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
• To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
• Attends meetings and training sessions that may be beneficial personally or to the operation.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Assist Guest courteously and efficiently.
• Communicate with Kitchen for any guests’ special request and dietary requirements.
• To prepare the working station and side station assigned with sufficient Mise en Place.
• To maintain the back of the house neat, tidy, clean and safe.
• Continuously monitor his/her section for maximum guest’s satisfaction.
• To deliver the correct order to the guest.
• To carry out daily, weekly and monthly inventory.
• To welcome every guest in the appropriate manner.
• To wish each and every guest a warm farewell and thank them for coming.
• Assist and support all mandarin Oriental Tokyo colleagues as required