Responsible for picking up and delivery of in-house guest laundry.
Responsible to collect and deliver outside guest laundry / dry cleaning.
Responsible for delivering all guest items punctually, accurately, professionally, and courteously.
Collect laundry and dry cleaning bags from guest rooms and ensure that guest name, room number, and laundry pieces are listed.
Count and verify all items collected as per laundry price lists/laundry sheets signed by the guest and note down any discrepancies or damages on the same sheet.
Check all items for damage or stains and take appropriate action to rectify these issues.
Report immediately to the superiors in case any valuable items like cash, jewelry, credit cards, etc. are found in guests’ cloth pockets.
Responsible for processing the guest’s clothing on the correct equipment/machines using the appropriate chemicals and temperature.
Once processed, neatly fold or hang the clothing as requested by the guest on the laundry sheet.
Sorts employee uniforms for appropriate action like washing, dry cleaning, pressing, or sending for repair to the hotel’s tailor.
Able to process the staff uniforms on the correct equipment using the appropriate chemicals and temperature.
Once processed, hangs and transports clean uniforms to Housekeeping.
Shakes wet sheets, table linens, and napkins before ironing to spread them out.
Responsible for feeding washed linens and napkins into the iron folder or calendar machine.
Retrieves folded linens and stacks or hang clean linens as appropriate.
Sorts clean towels, rugs, and robes.
Uses towel folder and manual folding for bath towels, washcloths, rugs, and robes.
Assist in the loading and unloading of dryers and sort out washed laundry items
Operates and maintains folding equipment, presser, and iron.
Operates and maintains washer, dryer, dry cleaning machine, etc.
Report any technical problems or deficiencies to the Laundry manager or maintenance team.
Key Responsibilities
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