Spa and Wellness Manager

As a Spa and Wellness Manager, you will oversee daily spa and wellness operations to ensure a smooth guest experience. Supervise, train, and motivate staff, including therapists, recreation team, and front-desk personnel. Manage staff schedules and ensure adequate coverage for peak times and special events. Maintain high standards of hygiene, safety, and service quality.

Key Responsibilities:

• Assist the Spa and Recreation leadership in overseeing daily operations, ensuring a seamless guest experience.
• Supervise, train, and motivate staff, including therapists, recreation team, and front-desk personnel.
• Manage staff schedules to ensure optimal coverage during peak times and special events.
• Maintain high standards of hygiene, safety, and professionalism across the spa and wellness departments.
• Monitor guest feedback and address any concerns to ensure satisfaction and continuous improvement.
• Assist in managing the inventory of products, equipment, and supplies, ensuring timely replenishment.
• Promote the spa and recreation services through marketing initiatives and member engagement activities.
• Help create and implement new programs and services tailored to the guests' needs.
• Ensure compliance with company policies, as well as health and safety regulations.
• Foster a positive, team-oriented work environment that aligns with the company’s core values.

Qualifications and Requirements:

• Previous experience in a spa and wellness-related role is essential, with a minimum of 2 years n a supervisory position.
• Strong leadership, communication, and organizational skills.
• Knowledge of spa treatments, wellness practices, and recreation management.
• Certification in Spa and wellness management or similar is a plus.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• A positive attitude and a passion for providing outstanding customer service.
• Proficiency in scheduling software and Microsoft Office Suite.