Spa Attendant

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

The Spa Attendant ensure a smooth and efficient operation in maintaining the overall cleanliness, sanitation and orderliness of the Spa & Wellness area according to Mandarin Oriental quality standards and protocols while maintaining relations of quality, service, guest experience and discretion, fully focused towards guest delight.

Key Responsibilities:

• Check, clean and set up all spa premises according to Mandarin Oriental standards
• Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition
• Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations
• Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications
• Request, collect stock and supplies in accordance with par stock levels
• Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area
• Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created
• Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift
• Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests
• Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work
• Maintain overall health/sanitation, and safety standards in work areas

Qualifications and Requirements:

• Senior School qualification or equivalent is a must
• Hotel school graduates will be preferable
• Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel
• Previous work experience in Guest Services
• Previous experience working in the Middle East Region is an advantage
• Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings