Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Spa Attendant supports the Spa & Wellness team in delivering exceptional wellness experiences that exceed guest expectations in line with Mandarin Oriental's Legendary Quality Experiences (LQE), MOQA standards, and Spa & Wellness brand standards. This role is responsible for maintaining the cleanliness, presentation, and operational readiness of all Spa & Wellness facilities, ensuring a safe, comfortable, and welcoming environment for guests while supporting the smooth day-to-day operation of the department.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver courteous, professional, and personalized service to all guests at all times.
• Welcome guests and provide assistance within Spa & Wellness facilities as required.
• Maintain a warm, friendly, and professional demeanor while interacting with guests and colleagues.
• Anticipate guest needs and respond promptly to requests.
• Uphold Mandarin Oriental's LQE, MOQA, and Spa & Wellness service standards.
• Ensure guest comfort, privacy, and confidentiality at all times.
• Maintain professional grooming and presentation in accordance with Mandarin Oriental standards.

Spa & Facility Operations

• Maintain the cleanliness, organization, and presentation of all Spa & Wellness areas, including treatment rooms, changing rooms, relaxation lounges, wet areas, fitness facilities, and pool areas.
• Ensure all guest amenities, towels, linens, robes, and supplies are replenished and presented according to established standards.
• Conduct regular inspections of Spa & Wellness facilities to ensure cleanliness, safety, and operational readiness.
• Prepare treatment rooms and guest areas before, during, and after service periods.
• Collect, sort, and coordinate the replenishment of linens and laundry items.
• Ensure all equipment, furniture, and fixtures are clean and in good condition.
• Report maintenance issues, safety concerns, and equipment malfunctions promptly.

Operational Support

• Support therapists, fitness colleagues, and spa reception in daily operations as required.
• Assist with the setup and breakdown of wellness events, promotions, and special activities.
• Maintain adequate stock levels of guest amenities, supplies, and operational materials.
• Assist with inventory counts and stock replenishment processes.
• Support opening and closing procedures of the Spa & Wellness facilities.
• Follow all departmental policies, procedures, and standard operating guidelines.

Health, Safety & Hygiene

• Ensure compliance with all health, hygiene, sanitation, and safety standards.
• Maintain a safe environment for guests and colleagues by identifying and reporting hazards.
• Follow emergency procedures and support departmental safety initiatives.
• Ensure wet areas, fitness facilities, and pool surroundings remain clean, safe, and hazard-free.

Teamwork & Professional Development

• Work collaboratively with all Spa & Wellness colleagues to ensure seamless guest experiences.
• Participate actively in departmental meetings, briefings, and training sessions.
• Demonstrate flexibility in supporting operational requirements across all Spa & Wellness areas.
• Support a positive, professional, and collaborative working environment.
• Act as an ambassador of the Mandarin Oriental Spa & Wellness philosophy and service culture.

Additional Responsibilities

• Support operations across all Spa & Wellness areas as required, including Treatment Areas, Reception, Retail, Relaxation Areas, Fitness Centre, Wellness Programs, and Pool operations.
• Assist with VIP arrivals, wellness events, and special guest requests.
• Perform opening and closing duties as assigned.
• Comply with all health, safety, hygiene, and emergency procedures.
• Carry out any additional responsibilities assigned by the Director of Spa & Wellness.

Qualifications & Experience

• High School Diploma or equivalent; vocational or hospitality-related training is an advantage.
• Previous experience in a luxury spa, wellness, hospitality, housekeeping, recreation, or guest service environment preferred.
• Basic understanding of spa operations, cleanliness standards, and guest service principles.
• Good interpersonal and communication skills.
• Professional grooming and presentation aligned with Mandarin Oriental standards.
• Ability to work independently and as part of a team.
• Physically capable of performing cleaning, lifting, stocking, and operational support duties.
• Positive, service-oriented attitude with strong attention to detail.
• Flexible to work shifts, weekends, and public holidays.
• Basic English communication skills required.

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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