Mandarin Oriental Pudong, Shanghai is looking for a Spa Concierge Agent to join our SPA team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job

Based at the Mandarin Oriental Pudong, Shanghai within the SPA Department. The Spa Concierge Agent report to the Director of Spa.

As Spa Concierge Agent, you will be responsible for the following duties:

The Spa Concierge Agent is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Spa concierge Agent reports to Spa Operations Supervisor.

As Spa Concierge Agent, we expect from you: 

• University or post-graduate diploma is required
• At least 2 years’ working experience preferable in Hotel, Spa or Club Reception role
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Must be self-motivated
• Must be flexible and able to work efficiently under pressure
• Must work in a safe, prudent and organized manner
• Must have mathematical skills, technical aptitude and spa knowledge
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel
• Must have knowledge of current spa trends in the industry
• Must be able to relate to all levels of management and colleagues
• Must have excellent interpersonal and communication skills
• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment
• Must be open to learning about treatments and concepts that derive from other cultures
• To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues
• To be adaptable and accountable for all actions
• Consistently strive for a higher level of achievement both personally and professionally
• Must takes into account levels of service, buying styles, ages and demographics of guests
• The ability to up sell services, recommends products, and assures client satisfaction
• Must be willing to be proactive, take initiative and be held accountable when dealing with guests
• Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
• Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
• Delicious work buffet meals & various team building activities.
• Support the internal talent transfer plan of the group worldwide.

We’re Fans. Are you?