Spa Concierge Agent 水疗礼宾员

Scope of Position

The Spa Concierge Agent is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Spa concierge Agent reports to Spa Operations Supervisor.

Requirements

University or post-graduate diploma is required

At least 2 years’ working experience preferable in Hotel, Spa or Club Reception role

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks

Must be self-motivated

Must be flexible and able to work efficiently under pressure

Must work in a safe, prudent and organized manner

Must have mathematical skills, technical aptitude and spa knowledge

Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel

Must have knowledge of current spa trends in the industry

Must be able to relate to all levels of management and colleagues

Must have excellent interpersonal and communication skills

Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment

Must be open to learning about treatments and concepts that derive from other cultures

To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues

To be adaptable and accountable for all actions

Consistently strive for a higher level of achievement both personally and professionally

Must takes into account levels of service, buying styles, ages and demographics of guests

The ability to up sell services, recommends products, and assures client satisfaction

Must be willing to be proactive, take initiative and be held accountable when dealing with guests

Must be comfortable handling cash, checks, credit cards and be comfortable submitting accounting documentation at the close of shift and be held accountable

职责范围

工作负责但不仅局限于水疗项目的预定工作、专业地向客人介绍和解释治疗服务、POS销售包括零售和到达和送行服务。

职位要求 

大专或大学毕业

至少有2年以上酒店、水疗或俱乐部前台工作经验最佳

必须愿意接受灵活的工作时间，以便于完成工作任务

自我激励，上进心强.

必须灵活，可以在压力下高效率地工作

必须要有安全，严谨，有组织的工作态度

必须有良好的数学思维，技术能力，及Spa知识

必须遵守Spa和酒店的所有政策，制度

要了解当今Spa行业的趋势

必须和所有的管理层和同事，保持良好关系

必须有良好的人际关系和沟通技巧

必须有为客人健康着想的整全的观念

必须愿意学习理疗知识及其他文化中Spa的观念

永远保持专业态度，及良好形象

适应性强，对自己的行为负责

对自己和职业上的发展保持高要求

要根据客人的购买方式，年龄和人数，来提供不同层次的客人服务。有能力做好销售服务，推荐产品，保证令客户满意

以积极主动的态度来工作，当与客人协调时要承担自己的责任

熟练处理有关现金，支票以及信用卡的财务工作。工作结束时上交接结算文件并对此负责