Mandarin Oriental, Barcelona is looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

The hotel Spa consists of treatment rooms, an indoor pool and a fitness centre offering a tranquil and luxurious wellness experience.

About the job

Based at Mandarin Oriental, Barcelona within the Spa Department, the Spa Concierge is responsible for delivering an exceptional guest experience by coordinating spa services, managing reservations and ensuring the smooth daily operation of the spa reception and guest journey.

The Spa Concierge reports to the Spa Manager / Spa Director.

As Spa Concierge, you will be responsible for:

• Providing a warm and professional welcome to all guests, ensuring an exceptional first impression and personalized spa experience.
• Managing spa reservations and appointment scheduling efficiently to maximize therapist availability and spa revenue while prioritizing guest needs.
• Maintaining complete knowledge of spa treatments, wellness services and retail products in order to assist and advise guests.
• Assisting guests with spa orientation tours, explaining facilities including the swimming pool, locker rooms, fitness centre, relaxation areas and spa suites.
• Handling telephone inquiries, emails and booking requests following Mandarin Oriental telephone etiquette standards.
• Preparing daily schedules, confirmation calls and documentation for upcoming spa appointments.
• Ensuring all spa administrative procedures are completed accurately including guest records, confirmations, gift certificates and pre-payment arrangements.
• Monitoring inventory levels of reception supplies and supporting the retail area to maintain appropriate stock levels.
• Maintaining a clean, organized and welcoming reception and spa environment at all times.
• Supporting spa operations across all areas including locker rooms, relaxation areas, retail and guest flow coordination.
• Assisting in spa events, promotions, demonstrations and marketing activities when required.
• Maintaining accurate logs of guest requests, turn-away guests and operational notes.
• Reporting any equipment malfunction or operational issues to the Spa Manager or Spa Director.
• Ensuring compliance with all health, safety and hygiene regulations within the spa environment.
• Contributing to spa retail sales and achieving sales targets set by the Spa Director.
• Supporting colleagues across the spa and hotel departments when required to ensure a seamless guest journey.
• Participating in daily briefings, departmental meetings and training sessions as required.
• Performing opening and closing duties and ensuring the spa reception area remains organized, stocked and operational.

As Spa Concierge, we expect from you:

• Strong interpersonal and guest service skills.
• Excellent communication and telephone etiquette.
• Ability to multitask and remain calm in a fast-paced luxury hospitality environment.
• Strong attention to detail and organizational skills.
• A professional appearance and positive attitude.
• Ability to work collaboratively within a multicultural team.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Benefits:

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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