Duties and responsibilities:

• Interact courteously with guests, answering all the SPA and hotel related questions  

• Ensure a warm welcome to all guests at all times 

• Greet all guests upon their arrival, giving new guests a tour of the SPA area and offering old guests "re-orientations" 

• Organize the appointments’ schedule to maximize the use of time and profitability whilst giving first importance to the guests’ needs  

• Handle incoming and outgoing guests and SPA colleagues’ business-related e-mails 

• Communicate all messages promptly, keeping management informed as to any complaints 

• Have an accurate knowledge of the SPA’s software, treatments offered and all retail products 

• Assist all SPA and hotel’s colleagues where necessary, performing opening and closing duties 

• Keep the working area clean and neat at all times 

• Ensure that a high standard of service is maintained throughout the SPA at all times 

• Maintain the inventory of supplies for the SPA reception’s operations  

• Attend all the necessary training courses, complying to all Health and Safety and Hygiene standards 

 Requirements:

• At least a 2-years experience as a SPA Concierge in a luxury hotel environment 

• Reading, writing and oral proficiency in English 

• Excellent telephone and organizational skills 

• Good computer skills 

• Professional attitude at all times, particularly with regard to punctuality and appearance 

• Excellent interpersonal and communication skills 

• Able to work efficiently under pressure 

• Willing to be proactive and take initiative and ownership while interacting with guests and colleagues 

• Willing to work on a flexible schedule, weekends and holidays