Mandarin Oriental Jumeira, Dubai is looking for a Spa Intern to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

Based at the Mandarin Oriental Jumeira, Dubai within the Spa & Wellness Department, the Spa Intern is responsible for, but not limited to, booking all spa treatments, explaining services to guests, performing Point of Sale activities including retail, and professionally checking in and out all guests.

As Intern Spa, you will be responsible for the following duties:

• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Assist in the operations of all spa areas as required: Spa Reception, Spa Retail Area, Consultation pods and Tea Lounges.
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• Maintain the cleanliness of The Spa; in particular the reception & retail areas, consultation pods and tea lounge.  These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
• Will be expected to aid therapists in setting up for treatments and clearing away after.
• Assist in the smooth flow of the guests’ journey throughout the day.
• Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets.
• Must attend all training courses as deemed necessary.
• Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance.
• Will be expected to aid therapists in setting up for treatments and clearing away after.
• When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.

As Intern Spa, we expect from you: 

• Senior School qualification or equivalent is a must.
• Bachelor degree (or currently enrolled) in Tourism/Hospitality programme is an advantage.
• Minimum 1 year of experience working in a service environment is a must. 
• Previous experience working in a 5-star hotel environment will be an advantage.
• Previous experience working in the Middle East Region is an advantage.
• Good knowledge on computer systems is a must.
• Clear communication; effective verbal and written communication skills in English and Russian (minimum intermediate level).
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
• Mature and outgoing personality with excellent interpersonal skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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