• Ensuring guest and colleague satisfaction at all times, with safety and service as the Spa’s top priorities. 

• Leading, training and coaching the team, including performance management, counselling, scheduling, and daily supervision. 

• Actively promoting Spa & Wellness services and retail products, using your strong knowledge of all offerings and products. 

• Supporting Wellness Advisors and Attendants throughout the day and providing operational coverage when required. 

• Assisting the Assistant Spa Manager and/or Director of Spa with facility maintenance, work orders and overall operational efficiency. 

• Maintaining a thorough understanding of competitors, including locations, product offerings, pricing, and promotional activity. 

• Administering and implementing Spa operational training, such as telephone etiquette, guest relations, sales techniques and service standards. 

• Conducting Spa tours for prospective guests and members when needed. 

• Supporting the Fitness Instructors with wellness offerings and the upkeep of the Fitness Centre. 

• Creating a positive team spirit and welcoming atmosphere by delivering engaging, personalized, timely and efficient service to our discerning guests. 

• Demonstrating a consistent focus on guest needs, while remaining calm, professional, and courteous at all times. 

• Promoting and enforcing health and safety awareness, with a full understanding of emergency procedures. 

• Ensuring compliance with hotel and departmental policies, procedures and service standards. 

• Contributing to the continuous improvement of the operation by sharing ideas, making suggestions, and participating in regular departmental meetings. 

As Spa Operation Supervisor, we expect from you:  

Experience and education 

• High School Diploma or equivalent is a must. 

• Related advanced education is highly valued. 

• Previous experience in luxury hospitality / spa centers in a similar position. 

• Wellness related studies 

Technical Skills 

• Knowledge of Microsoft Office applications, SpaSoft and basic accounting principles. 

• Excellent personal appearance, good verbal and written communication skills in both English and Spanish. 

• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guests. 

• Knowledge of guest service and/or hospitality industry. 

• Passion for wellness. 

• Reliable and energetic personality. 

• Flexible schedule required. 

• Ability to work well with others. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

We’re Fans. Are you?