The Sirēya Desaru Coast is looking for a Sports & Leisure to join our Sports & Leisure Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

Sports & Leisure Manager responsible for a smooth operation of Sports & Recreation Department as well as all resort organized land sports/activities. Furthermore, the Manager oversees the operation of special events required & requested by divisional Head.

As Sports & Leisure Manager, you will be responsible for the following duties:

• Establishing and maintaining good working relationships with key departments such as Concierge, Front Office, Kids Club, Finance, Excursion & Diving, Water Sports, Sales, Beach Club (F&B)
• Ensures the delivery of The Sirēya Desaru Coast standards and service levels in all areas that are under her responsibility
• Enforce & conduct daily spot checks of all Recreation out-lets and grooming of its team to ensure that they are in accordance with The Sirēya Desaru Coast standards
• Establishes, implements and monitors a maintenance and repairs program (for all assets in her/his care) in on junction with the Engineering department and/or relevant other departments
• Actively initiates and implements product improvements and innovations
• Is on call 24/7 to arrange for any last-minute requirements for resort guests & her/his team members
• Hiring and training of new employees
• Administration of payroll, PSAs, vacation planning, performance reviews, coaching and counselling
• Providing ongoing training and development for line staff and supervisors and achieve targeted annual training hours as set forth by the resort
• Nominating candidates for employee of the month or other rewards/recognitions
• Conducting daily briefings and monthly staff meetings including minutes
• Ensuring and instilling safe work habits and following up on work related accidents
• Maximizing productivity by monitoring and enhancing work practices
• Attends and participates in team events
• Participates in required training related to the job
• Ensure correct orientation and training for new employees in the department
• To effective communicate and maintain a favourable working relationship with colleges at all levels
• Assure professional attitude towards guest and colleges at all times
• To provide an effective structure for communication within the department at all levels 
• Leads by example, inspires and motivates those around through enthusiasm and inspires and guides others to make their decisions based on the organizations values and overall direction, keeping the Company’s goals in mind
• Support divisional head on departmental projects for
• Ensuring proper and secure storage of all equipment
• Suggesting, implementing and pursuing cost reducing practices

Financial

• Processing Purchase Requests and Expense Reports as needed
• Conducting regular inventories of equipment’s, materials and tools belonging to the department
• Maintaining proper par stock levels of supplies
• Ensuring proper and secure storage of all equipment
• Partaking in budget preparation process
• Ensuring efficient and economic use of materials, tools and manpower
• Suggesting, implementing and pursuing cost reducing practices
• Reports incidents of breakages, equipment repair and maintenance to Division Head
• To be conscious and responsible regarding energy and water conservation

Health and Safety

• Maintains highest levels of personal hygiene at all times
• To ensure that company and statutory hygiene standards are maintained in all work areas
• To be fully aware about all health and safety, fire and emergency procedures
• Responsible to take action on any potential hazardous situations within the department

Policies and Procedures

• Produce departmental System Operating Procedgure.
• Maintains a high standard of appearance and grooming at all times, as per The Sirēya Desaru Coast standard
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values
• At all times to project a favorable image of The Sirēya Desaru Coast and The Sirēya Desaru Coast Resorts to the public
• Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery)
• Practices proper telephone etiquette with colleagues and resort’s guests
• Ensures all activities are carried out honestly, ethically and within the parameters of the Malaysian Law and resort standard.

As Sports & Leisure Manager, we expect from you: 

• Two years’ experience in Recreation management
• Degree or minimum of A’ Levels standard
• Certified or skills in event management
• Coaching and counselling of colleagues
• Financial experience
• Fluent speaking in English language
• Creative and animated

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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