Supervisor / Gourmet Shop

Mandarin Oriental, Tokyo is looking for a Supervisor to join our Gourmet Shop team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental Tokyo, Gourmet Shop Supervisor is responsible for the guest service at our Gourmet Shop as well as the below duties.

Duties and Supporting Responsibilities

Administration

• Must have good food and beverage knowledge
• Start and finish shifts at the correct time
• Must be able to set up tables for all meal periods
• Must be able to set up service stations
• Must be familiar with all billing procedures
• Must be capable of handling all relevant equipment
• Attend daily meetings
• Attend all mandatory training sessions arranged by MO
• Monitor and supervise small VIP/private dining functions that are not handled by banqueting
• Ensure correct quality, presentation and delivery of all dishes and drinks
• Perform all administrative tasks designated to him/her by management

Human Resources/ Colleagues

• Supervise F&B service by directing and supporting his/her subordinates
• Ensure that the restaurant is adequately staffed during his/her shift and to notify his/her superior of any shortages
• Identify and carry out any specific training and development needs among the team

Maintaining Standards

• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

Guest Service

• Taking reservations accurately where necessary while keeping track of guests preferences
• Greeting and seating guests according to MO standards
• Presenting the menu correctly to each guest
• Taking orders from all guests in line with restaurant policy
• Offering suggested up-selling based on outlet policy
• Serving food and beverages according to MO standards
• Clearing plates and tables and ensuring general table maintenance throughout the meal
• Presenting the bill
• Ensuring guest satisfaction
• Handling special requests from guests and VIPs
• Handling guest complaints
• Bidding guests farewell
• Anticipating the guests’ needs

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?

グルメショップ スーパーバイザー

マンダリン オリエンタル 東京では、Gourmet Shopのチームの一員としてSupervisorを募集しています。 

あなたは職人技の達人ですか？チームとして共に成功を収め、誠実さと尊重の精神を示しながら責任を持って行動する環境で輝ける方ですか？成長志向をお持ちですか？私たちは、ファンズ オブ エクセプショナルになって頂ける方をお待ちしています。

数々の権威ある賞に輝くマンダリン オリエンタルは、世界で最もラグジュアリーなホテル、リゾート、 レジデンスを展開しています。マンダリン オリエンタルは、オリエンタルの伝統と、立地する土地の文 化や独自のデザインを反映させた、卓越したホテルづくりで定評があります。当ホテルグループの使 命は、きめ細やかなおもてなしを通じて、お客さまに感動と喜びをお届けすることです。マンダリン オリエンタルは、ラグジュアリーホス ピタリティ業界における革新的なリーダーとしての名声を高め、長期にわたって持続的成長を実現しています。

マンダリン オリエンタル 東京は、その先進的なデザインと、数々の受賞歴を誇る「おもてなし」精神 に満ちたサービスにより、東京を代表する洗練されたラグジュアリーの象徴としての地位を確立して おります。東京の歴史と文化の中心地ともいえる日本橋エリアに位置し、現代的でありながら、時代 を超越した建築の美しさを備えた、マンダリン オリエンタル ホテル グループにとっての国内１号店 です。

中央通りに面したザ マンダリン オリエンタル グルメショップでは、ホテルメイドのケーキやブレッド、サンドイッチやジャムなどのさまざまなグルメアイテムをご用意しております。店内でお召し上がりいただけるほか、お持ち帰りでもご利用いただけます。一つひとつ丹精込めて作り上げる自家製スイーツや惣菜パンは、見た目にも美しく、包装にも工夫が凝らされています。ここでは小さなスイーツでさえ、特別な存在感を放ちます。

こちらのGourmet ShopのSupervisorとして、ホテル１階のグルメショップでの販売やアドミン等、上記の職務をご担当頂きます。