Mandarin Oriental, Doha is looking for a Tea Master to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Tea Master, you will be responsible for the following duties:

• Have a good understanding of the outlets concept, menus and all other facilities the hotel offers in order to recommend and verbally explain those to the guests.
• Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.
• Extensive knowledge of teas, particularly details about tea varieties, harvest times, origin of the tea, structure, aroma, flavour and fermentation process.

• Support the Assistant Manager and Supervisors in taking tea orders, recommending tea and performing tea ceremony while if necessary, assisting in the service.
• Provide adequate tea suggestions depending on the guest preferences and give recommendation in a positive and friendly manner, by promoting and up selling tea, if appropriate.
• Assist the Restaurant Manager to maintain and organize appropriate stock levels and sufficient inventory for daily usage and monitor the tea storage.
• Ensure all equipment, inventory and utensils needed for tea service are in proper conditions at all time and list all broken items into the outlet breakage list and follow up all maintenance defaults affecting service.

As Tea Master, we expect from you:

• Experience as Tea Master in a high volume restaurant or bar with highest levels of service.
• International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East.
• Ability to understand guest needs and to deliver superior customer service.
• Excellent verbal and written communication skills in Mandarin.
• Verbal and written communication skills in English/Arabic or other languages are preferred.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets