Temporary Transient Sales Executive

Mandarin Oriental New York is looking for a Temporary Transient Sales Executive to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Sales Department in New York City, The Temporary Transient Sales Executive is responsible for driving revenue by proactively soliciting new business and servicing existing business from their assigned territory, and for supporting segment divisional leaders in Leisure and Corporate segments.

The Temporary Transient Sales Executive will report directly to the Director of Sales.

As Temporary Transient Sales Executive, you will be responsible for the following duties:

• Analyse and evaluate client production and implement sales action plans
• Handle inquiry calls and provide client proposals
• Support Directors in transient segment to support proposals, client activities and individual reservation requests and Site inspections.
• Support the team with administrative tasks such as PowerPoint presentation, data entry on SalesForce, expense reports.
• Works closely with the Global Sales teams to ensure revenue goals are achieved
• Works with internal departments to ensure clear communication for all VIPs and any special requests are met for in-house guests
• Attend meetings as needed including Morning Meeting, Team Huddle, VIP Meeting, Revenue Meeting, and Sales & Marketing Monthly Meeting
• Review daily arrivals reports as well as monthly account production and Agency360 reports
• Ensure post trip reports and expense reports are submitted in a timely manner; and daily activities are added in Salesforce
• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis and through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Temporary Transient Sales Executive, we expect from you: 

• Must have a minimum of 3 years experience in luxury hotel environment
• Must be highly skilled in presentation and communications in the English language
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be able to move throughout the hotel to conduct site inspections
• Must be able to travel on sales trips, roadshows, tradeshows and training
• Must be a self-motivator and motivator of others.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, computer software aptitude and hotel operation knowledge.
• Must be able to relate to all levels of management
• Must have the ability to handle multiple tasks at one time
• Must have superior organizational skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Salary and Benefits:

•  Salary &70,000 -$75,000 a year

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

We’re Fans. Are you?