Mandarin Oriental, Guangzhou is looking for a The Loft Outlet Manager to join our Food & Beverage team.

Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.

Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, MICHELIN-Selected Restaurant Ebony, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquillity in nine private treatment rooms.

About the job

Based within the Food & Beverage in Guangzhou, The Loft Outlet Manager is responsible for overseeing The Loft Bar by providing leadership and overall supervision to staff while ensuring a high standard of guest satisfaction while operating in the established budgets and goals. The Loft Outlet Manager reports to the Director of Food & Beverage.

As The Loft Outlet Manager, you will responsible for the following duties:

• Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
• Leads, motivates and inspires the outlet team to deliver exceptional service experiences in line with the brand and outlet standards.
• Leads outlet team to achieve the outlets financial and operational targets; seeks out and reviews potential business opportunities in line with the outlet’s financial targets
• Works with direct reports to develop and execute the outlet’s food & beverage promotions, is aware of competitive set and proposes ideas to continually improve the range and quality of the outlet’s products and services
• Ensures that regular, on-going two-way communication occurs in the outlet (e.g. pre-meal briefings, staff meetings, communication with culinary team)
• Sets goals and expectations for direct reports using the annual performance appraisal process and holds staff accountable for successful performance
• Ensures all team members receive appropriate and ongoing training to successfully perform their job and to further their development within the food & beverage division

As The Loft Outlet Manager, we expect from you:

• A proven track record of success in a similar role, showing you have the capability to build customer loyalty and guest satisfaction, delivering, profit and controlling costs.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Our Commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Competitive Benefits Package.

We’re Fans. Are you?

广州文华东方酒店现诚聘酒吧经理加入餐饮部团队。

你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。

文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。

广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。

关于职位

该职位位于广州文华东方酒店餐饮部，酒吧经理负责带领和监督餐厅员工的工作，确保餐厅的日常运营，并达到公司的预算和目标。酒吧经理向餐饮总监汇报。

作为酒吧经理，你将负责以下职责：

• 向餐饮总监汇报工作，职责和基本工作职能包括但不限于以下内容:
• 领导、激励和激励门店团队提供符合品牌和门店标准的卓越服务体验。
• 领导门店团队完成门店财务和运营目标;根据公司的财务目标，寻找并评估潜在的商业机会
• 与直接下属一起开发和执行餐厅的食品和饮品促销活动，了解竞争环境，并提出想法，以持续提高餐厅产品和服务的范围和质量
• 确保在餐厅进行定期的双向沟通(如餐前简报，员工会议，与厨房团队的沟通)
• 通过年度绩效评估程序为直接下属设定目标和期望，并要求员工为成功的绩效负责
• 确保所有团队成员接受适当和持续的培训，以成功地完成他们的工作，并进一步发展他们在餐饮部的发展

作为酒吧经理，我们期望你具备以下能力：

• 在类似职位上有成功的经验，表明有能力建立客户忠诚度和客户满意度，交付，利润和控制成本。
• 良好的人际关系和解决问题的能力。
• 高度负责和可靠。
• 能在快节奏的工作环境中承受压力。
• 作为团队的一员，能够有凝聚力地工作。
• 能够关注客人的需求，始终保持冷静和礼貌。

我们对你的承诺

学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。

Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。

员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。

退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。

极具竞争力的福利待遇。

We’re Fans. Are you?