Therapist 理疗师

Scope of Position

The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests professionally with personalized service.   

Requirements

Educational level:

• Must possess appropriate licenses in massage therapy and health certificate requested by Chinese government.
• Must be a graduate from an accredited school with a massage or face or manicure/pedicure license or a combination license.

Work experience: 

• At least 2-3 years experience in Spa or Beauty industry

Job knowledge:                                   

• Facial, body treatment skills are essential. Waxing, Manicure & Pedicure skills are preferable.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be self-motivated.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, technical aptitude and spa operation knowledge.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Must have knowledge of current spa trends in the industry
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa.
• Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body.
• Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment.
• Must be open to learning about treatments and concepts that derive from other cultures.
• To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
• To be adaptable and accountable for all actions.
• Must understand the current legislation in regards to State and local laws for therapists.
• Consistently strive for a higher level of achievement both personally and professionally.
• Must be comfortable performing treatments for at least 8 hours.
• Must have good time management skills in regards to treatments.
• Excellent customer service and personal presentation.
• Pleasant personality, enthusiastic, mature and reliable.

Personal

Ethics & Values

Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Integrity & Humility

Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flaws. Can get things done quietly without unnecessary noise; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximises the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others.

Self Development 

Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Picks up on the need to change personal, interpersonal, and managerial behaviour and seeks feedback.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

职责范围

员工要具备的职责有：以专业令人愉悦的态度为客人提供所有的理疗项目

职位要求

教育水平 

• 必须拥有按摩治疗师资质以及中华人民共和国颁发的健康证件
• 必须毕业于国家认证的按摩机构或拥有脸部护理/美甲许可证，或综合资质。

工作经验

• 至少2-3年水疗或美容行业工作经验

工作知识 

• 必须熟练掌握脸部、身体治疗技术。最好能够有身体热蜡护理、美甲的工作经验。
• 必须愿意有灵活的工作时间，要保证完成工作和任务
• 自我激励，上进心强.
• 必须要有安全，严谨，有组织的工作态度
• 必须有良好的数学思维，技术能力，及Spa知识
• 必须遵守Spa和酒店的所有政策，制度
• 要了解Spa行业的最新趋势
• 必须和所有的管理层和同事保持良好关系
• 必须有良好的人际关系和沟通技巧，要有Spa行业的人员有相关的联系
• 必须有科技的意识和广泛相关理疗的知识，特别是脸部和身体的护理方面
• 必须有为客人健康着想的观念
• 必须愿意学习理疗知识及其他文化中Spa的观念
• 永远对保持专业态度，及良好形象
• 适应性强，对自己的行为负责
• 必须了解近期国家或地方关于理疗师的政策法规
• 永远对自己和职业上的发展保持高要求
• 必须可以连续进行理疗工作，至少一天8小时工作时间。
• 做理疗时必须有良好的时间观念
• 杰出的客户服务能力
• 良好的性格、热情、成熟并有责任感

个人品质 

道德与价值

坚持适当（有效）的价值观和信念并适用于各种情况；行为符合这些价值观； 奖励正确的价值观和不赞成相反的做法，对他/她行为进行宣扬。

诚信和谦卑

备受信赖，被看作是一个直接的真实的个人，保持自信，承认错误和缺陷。悄无声息的完成任务，令人舒服，在困难的情况下帮助别人挽回颜面，将别人的贡献最大化，鼓励积极表达自己的观点；谦逊，尊重别人的意见。

自我发展

致力于积极工作，不断提高自己；了解不同的情况和水平需要不同的技能和方法；工作中发现自己的长处；完善不足弥补弱点。加快自我成长，人际关系，和管理的能力并寻求反馈

镇静

面对压力保持冷静的处理方法；承受压力和困难时不恼怒不带有攻击性才是成熟的处理方式；在团队处于艰难时期能够承受住压力团结一致；遭受挫折时保持良好的心态，不表现出抵制或消极；才是面对危机时的最好处理方案。